Shipping + Returns

Shipping & Delivery Information

Depending on the pieces in your order, items may arrive separately and be delivered through different carriers or delivery services. Information regarding each product and its unique lead time can be found on each product page. Please note, all lead times are subject to change. Once an item is ready to ship, you'll receive a confirmation email with a tracking number to view the carrier information and transit details.

Here is a breakdown of the delivery methods you can expect for each category of item in your order:

Small Parcels and Decor Pieces

These items will ship from our Fulfillment Center and will be carefully placed right on your doorstep.

Smaller Furnishings

Smaller furniture pieces, including nightstands, side tables, end tables, coffee tables, poufs, ottomans, lounge chairs, table lamps, floor lamps, and other large lighting fixtures that do not include assembly will be delivered to the first dry area inside your home. 

Larger Furnishings

Larger-scale furniture pieces, including sofas, cabinets, beds, dressers, and dining tables will be delivered via a delivery agent who is local to your area. For these shipments, you can expect a call to schedule a delivery date and time that works best for you, within the agent's operating hours.

Please note:

• You must be present to sign for the delivery so please ensure that you schedule a delivery date and time that works with your schedule. If you are not present, a $150 redelivery charge will apply.
• Not all items include full assembly, trash disposal, or full white-glove delivery service.

 

Return Policy

We stand behind the quality of our products but understand that you may change your mind about a piece or that it may not work in your space as intended. We accept returns on select items within 14 days of delivery.

All of the following categories are final sale: Furniture, Lighting, and Art

Please email our Customer Service Team at customerservice@lemae.com for any questions regarding our return policy. 

All items categorized as decor may be exchanged or returned within 14 days of delivery and will not be assessed a restocking fee. 

Our customers are responsible for return shipping charges. Refunds are made to the original method of payment less the original shipping fee and return shipping fee. Shipping fees are non-refundable unless the item received is damaged, defective, or incorrect. A restocking fee of 15% will be assessed on all returns, excluding general decor items. 

Returns that are damaged or not returned in their original condition will not qualify for a refund.

As we do not ship internationally or to specific states, if you choose to use a freight forwarder, your order will be final sale and not refundable.

In the instance a non-returnable or final sale item is approved for a return, a credit will be issued minus original shipping, return shipping and a 20% restocking fee. All credits are issued in the form of an electronic gift card unless otherwise specified.

Damaged or Incorrect Item Delivered

Sometimes warehouse mix ups happen or the delivery truck took a turn too fast and we want a chance to make it right. If there is damage, do not refuse delivery, note any damage on the delivery paperwork, and reach out to customer service within 48 hours.  Please contact customerservice@lemae.com with your issue and we’ll get it sorted out. Returns due to defects or damages must be made within 14 days of delivery. We reserve the right to make repairs by a reputable furniture doctor, at our discretion, prior to issuing a return authorization.

General Information

Pre-Order Items

Because the pre-ordered item has not yet reached us, we can not guarantee the exact date your item will ship. Each pre-order item has an estimated shipping date but this is subject to change from the manufacturer without prior notice, however we will do our best to meet the lead time noted on the product page. 

Extended Holiday Return Window

If placing an order during the Holidays (November 20th through December 24th), products which qualify for a return may be returned within 30 days of delivery.

Promotional Discount Window

Discounts offered during promotional periods are only available during that window of time. The discount will not be honored when orders are placed outside of the promotional window. 

Final Sale Items

Items purchased within the sale section are final sale and cannot be returned or exchanged.

Shipping Protection

What is Shipping Protection? 

Although we take great care in our shipping practices and procedures, shipping protection allows us to provide you with extended protection against lost, stolen, or damaged packages during the shipping process. We highly recommend keeping the item specific fee for your purchase as it will allow for a quick and seamless resolution if there are any damages to your purchase. 

Should an issue arise with your order during the shipping process, please reach out to our Customer Service Team at customerservice@lemae.com.